Terms of service
# Terms of Service
**Company:** PA ECOM SOLUTIONS LLC (doing business as "Lyra Hair")
**Address:** 7901 4th St N, Suite 300, St. Petersburg, FL 33702, United States
**Website:** https://lyrahair.com
**Customer Support Email:** contact@lyrahair.com
**Effective Date:** May 12, 2026
**Last Updated:** May 12, 2026
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## 1. Overview
This website is operated by PA ECOM SOLUTIONS LLC. Throughout the site, the terms "we," "us," and "our" refer to PA ECOM SOLUTIONS LLC. By visiting our Site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms and policies referenced herein and/or available by hyperlink.
If you do not agree to all the terms and conditions of this agreement, you may not access the Site or use any Services.
## 2. Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence (18 years old in most U.S. states), and that you have given us your consent to allow any of your minor dependents to use this Site.
## 3. Products and Pricing
- All products listed on lyrahair.com are subject to availability.
- We reserve the right to limit quantities, refuse service, or cancel orders at our sole discretion.
- Prices are listed in U.S. Dollars (USD) and are subject to change without notice.
- We make every effort to display product colors, descriptions, and images accurately. However, we cannot guarantee that your device's display will reflect the exact appearance of the product.
- All products are intended for cosmetic and personal-care use only. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Results may vary.
## 4. Orders and Payment
- By placing an order, you make an offer to purchase the product(s) at the listed price, plus applicable shipping and taxes.
- We reserve the right to accept or decline your order. Reasons for declining include, but are not limited to, product unavailability, errors in pricing or product information, or suspected fraud.
- Payment must be received before an order is processed. We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), Shop Pay, Apple Pay, Google Pay, and other methods displayed at checkout.
- You agree to provide current, complete, and accurate purchase and account information for all purchases.
## 5. Order Cancellation
Orders may be cancelled within 12 hours of purchase by contacting contact@lyrahair.com. After 12 hours, the order may have already entered fulfillment and cancellation cannot be guaranteed.
## 6. Sales Tax
Applicable sales tax will be calculated and added to your order during checkout based on your shipping address.
## 7. Intellectual Property
All content on the Site — including text, graphics, logos, product images, designs, photographs, videos, and trademarks — is the property of PA ECOM SOLUTIONS LLC or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our prior written consent.
## 8. User Submissions
If you submit reviews, comments, photos, or other content to the Site, you grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, modify, publish, and display such content in connection with our business. You represent that your submissions do not infringe any third-party rights and are not unlawful, defamatory, or obscene.
## 9. Prohibited Uses
You may not use the Site:
- For any unlawful purpose or to solicit others to perform unlawful acts
- To violate any international, federal, state, or local regulations or laws
- To infringe upon our or others' intellectual property rights
- To harass, abuse, insult, harm, defame, slander, or discriminate
- To submit false or misleading information
- To upload viruses or any other malicious code
- To collect or track personal information of others
- To spam, phish, or scrape data
- To interfere with the security features of the Site
## 10. Disclaimer of Warranties; Limitation of Liability
The Site and products are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement. In no event shall PA ECOM SOLUTIONS LLC, its directors, officers, employees, affiliates, agents, contractors, or licensors be liable for any indirect, incidental, punitive, special, or consequential damages arising out of your use of the Site or products.
Our total liability for any claim arising out of or relating to these Terms or your use of the Site shall not exceed the amount you paid for the product(s) at issue.
## 11. Indemnification
You agree to indemnify, defend, and hold harmless PA ECOM SOLUTIONS LLC and its affiliates, officers, directors, employees, and agents from any claim or demand made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.
## 12. Termination
We may terminate or suspend your access to the Site immediately, without prior notice, for any reason, including breach of these Terms. Provisions intended to survive termination (intellectual property, disclaimers, indemnification, governing law) shall survive.
## 13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions. Any disputes shall be resolved exclusively in the state or federal courts located in Pinellas County, Florida, and you consent to personal jurisdiction therein.
## 14. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms by posting updates on this page. It is your responsibility to check this page periodically for changes.
## 15. Severability
If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed without affecting the validity of the remaining provisions.
## 16. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, constitute the entire agreement between you and PA ECOM SOLUTIONS LLC and supersede any prior agreements.
## 17. Contact Information
Questions about the Terms of Service should be sent to:
**PA ECOM SOLUTIONS LLC**
7901 4th St N, Suite 300, St. Petersburg, FL 33702, USA
Email: contact@lyrahair.com