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# Shipping Policy

**Company:** PA ECOM SOLUTIONS LLC (doing business as "Lyra Hair")
**Address:** 7901 4th St N, Suite 300, St. Petersburg, FL 33702, United States
**Website:** https://lyrahair.com
**Customer Support Email:** contact@lyrahair.com
**Effective Date:** May 12, 2026
**Last Updated:** May 12, 2026

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## 1. Processing Time

- Orders are processed Monday through Friday, excluding U.S. federal holidays.
- Standard processing time is **1–3 business days** after order confirmation.
- During holiday seasons or promotional periods, processing may take up to 5 business days.
- You will receive a confirmation email with tracking information once your order ships.

## 2. Shipping Destinations

We currently ship to all 50 U.S. states, the District of Columbia, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands). We do not currently ship to APO/FPO addresses or international destinations outside the United States.

## 3. Shipping Methods and Estimated Delivery Times

| Method | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping | 3–7 business days | Calculated at checkout |
| Expedited Shipping | 2–3 business days | Calculated at checkout |
| Express Shipping | 1–2 business days | Calculated at checkout |

Delivery times are estimates from the date of shipment and do not include processing time. Lyra Hair is not responsible for carrier delays.

## 4. Free Shipping

We offer free Standard Shipping on orders over a threshold displayed at checkout. The threshold may change during promotional periods.

## 5. Shipping Costs

Shipping costs are calculated at checkout based on the destination, weight, and dimensions of the order. The total shipping cost will be displayed before you complete your purchase.

## 6. Order Tracking

Once your order ships, you will receive a tracking number via email. You can track your package directly with the carrier (USPS, UPS, FedEx, or DHL) or by visiting the link in your shipping confirmation.

## 7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. We are not liable for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us immediately at contact@lyrahair.com. If the order has already shipped, we cannot redirect it.

## 8. Lost, Stolen, or Delayed Packages

- **Lost packages:** If your tracking shows no movement for 7+ business days, contact us at contact@lyrahair.com and we will open an investigation with the carrier.
- **Stolen packages:** If your tracking indicates "Delivered" but you did not receive the package, please first check with neighbors, your front office, and other household members. Then report the issue to us within 7 days of the "Delivered" status. We will assist in filing a claim with the carrier; however, Lyra Hair is not responsible for stolen packages confirmed as delivered.
- **Delays:** We are not responsible for delays caused by the carrier, weather events, natural disasters, or other circumstances beyond our control.

## 9. Customs, Duties, and Taxes

For shipments within the United States, sales tax (where applicable) is calculated at checkout. No customs or import duties apply to domestic orders.

## 10. Undeliverable / Returned Packages

If a package is returned to us as undeliverable (incorrect address, refused by recipient, or unclaimed at carrier facility), we will contact you to arrange reshipment. The customer is responsible for any additional shipping costs.

## 11. Damaged Shipments

If your package arrives visibly damaged, please refuse delivery if possible, or accept it and contact us within 7 days with photos. Refer to our Refund and Return Policy for the full resolution process.

## 12. Contact Us

For any shipping-related questions, contact:

**PA ECOM SOLUTIONS LLC**
7901 4th St N, Suite 300, St. Petersburg, FL 33702, USA
Email: contact@lyrahair.com
Business Hours: Monday–Friday, 9:00 AM – 6:00 PM EST