Kontaktinformationen

# Contact Us

We'd love to hear from you. Whether you have a question about your order, need help choosing the right product for your hair, or simply want to say hello, our customer care team is here to help.

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## Customer Support

**Email:** contact@lyrahair.com
We respond to all inquiries within **24–48 business hours** (Monday through Friday).

**Business Hours:**
Monday – Friday: 9:00 AM – 6:00 PM EST
Saturday – Sunday: Closed
Closed on U.S. federal holidays.

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## Company Information

**Lyra Hair** is operated by:

**PA ECOM SOLUTIONS LLC**
7901 4th St N, Suite 300
St. Petersburg, FL 33702
United States

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## How Can We Help?

Please include the following information in your message so we can assist you faster:

- **Order Inquiries:** your order number and the email used at checkout
- **Returns or Refunds:** your order number, the item(s) you want to return, and the reason
- **Product Questions:** the product name and any specific concern (hair type, ingredients, usage)
- **Shipping Issues:** your order number and tracking number
- **Wholesale or Partnership:** your company name, website, and a brief description of your inquiry
- **Press or Media:** your outlet, deadline, and the topic you'd like to cover

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## Frequently Asked Topics

Before reaching out, you may find the answer in one of our policies:

- [Shipping Policy](https://lyrahair.com/policies/shipping-policy) — processing times, delivery estimates, tracking
- [Refund Policy](https://lyrahair.com/policies/refund-policy) — returns, refunds, damaged items
- [Privacy Policy](https://lyrahair.com/policies/privacy-policy) — how we handle your data
- [Terms of Service](https://lyrahair.com/policies/terms-of-service) — the rules of using our store

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## Stay Connected

Follow Lyra Hair for hair-care tips, tutorials, new launches, and exclusive offers.

*Social media handles will be added once available.*

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*We read every message and we genuinely care about every customer. Thank you for choosing Lyra Hair.*